Deliveries, Returns & Refunds

Minimum Order

Mandarin Arts minimum order value is £150 excluding charges for VAT and delivery. Users will not be able to place an order for a lower amount through this website. Orders below our minimum order value, or drop-ship orders direct to customers, may be considered but will be liable to a handling surcharge. Please call for details.

Delivery Charges

A £10 delivery fee is charged on orders destined for the UK mainland (excluding Scottish Highlands). This delivery fee is waived for UK mainland orders over £400 (excluding VAT) which will be delivered Carriage Paid

For other areas of the UK, Ireland, France, Belgium, Netherlands and Germany, a £30 delivery fee is charged. We currently use Interlink Express for the majority of our parcel deliveries and we use their definition of Scottish Highland postcodes. These currently include: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.

For delivery elsewhere, please ask for a quotation. Costs are dependent on weight and volume. You can submit an order (without obligation) by selecting 'Request Quotation' at the checkout. If you are VAT registered in another EU country, please include your registration number in the Order Notes. We maintain contracts with a number of delivery agents to ensure competitive rates throughout Europe.

Orders including heavy or furniture items need to be palletised and are subject to a delivery surcharge. Please refer to the table below for further details

 

Delivery

UK Mainland

(excl. N. Scotland)

Northern Scotland

Scottish Islands

Isle of Man

Isle of Wight

N. Ireland

Irish Republic

Fr, De, Benelux

Minimum Order

excl. VAT, delivery etc.

£150

£150

£150

£150

Delivery Charge (without furniture)

£10 Flat rate

(free on orders over £400)

£30 Flat rate

£30 Flat rate

£30 Flat rate

Orders including furniture are palletised and incur a surcharge:

£26 on orders below £700

£45 on orders below £1100

£110 on orders below £2200

£65 on orders below £1100

 

Deliveries

Please check all delivery notes for number of cartons or pallets and where possible sign 'Received Uninspected''. 

Any damage or shortage must be notified directly to Mandarin Arts Ltd in writing within three days of receipt of order, otherwise claims will not be considered.

In the case of theft or damage in transit, please keep original packaging and inform us immediately.

We really hope you will be happy with your purchase, however we understand that sometimes things go wrong. If there is an issue with a product on your delivery then please contact us on 01873 812255 or email info@mandarinarts.co.uk in the first instance. We would appreciate if you could email us a picture of any damage or quality issues. This will help us understand the issue, allow us to offer advice and identify any product issues.

Request our Wholesale Catalogue

Grab yourself a copy of our current catalogue and price list. Available as a download today or a proper paper version sent by post.